To agree on the exchange of damaged and / or missing products on delivery, the customer must verify the condition of the packaging and the number of packages at the time of receipt at the designated delivery point on the order form In case of damage and / or missing, the client must IMPERATIVELY enclose the DELIVERY receipt of the CARRIER with the precise RESERVATIONS: indication of the number of missing and / or damaged packages, and detailed description of the possible damage on the carrier's own delivery slip (open or broken packaging, damaged or missing product, etc.) and take several pictures. All this must be sent by email to info@distributionsanitaire.com within 24 hours of download.