To agree on the exchange of damaged and / or missing products in the delivery, the customer must verify the condition of the packaging and the quantity of packages at the time of receipt at the point of delivery designated in the order form In case of damage and / or missing, the customer must IMPERATIVELY attach the PROVIDER'S DELIVERY receipt with the necessary RESERVATIONS: indication of the number of missing and / or damaged packages, and detailed description of the possible damage in the same carrier's delivery (open or broken packaging, damaged or missing product, etc.) and take several photographs. All this must be sent by email to info@distributionsanitaire.com within 24 hours of downloading.